The Dual Certificate IV in  Competitive Systems and Practices and Certificate IV in Leadership and Management (MSS40316 + BSB42015) is designed with business improvement as the end goal.

If you have already trained your existing staff to a Certificate III level and would like to continue to implement lean principles and reduce process lead times and costs while also creating a higher quality output, then this course has been designed for you and your team.

Our experienced trainers are focused on your specific industry needs and desired outcomes through hands-on practical coaching and mentoring. Watch your employees produce real outcomes for your business that foster a continuous improvement culture, minimise operational waste, increase business growth and ultimately meet client needs by reducing lead times.

Although we will be using a vast toolbox of management tools throughout the course, we will be going through the same change management process for each module. The idea of this is for each student to practice a structured way of thinking repetitively, increasing retention rates so systematic thinking, business optimisation and leadership skills can continue well past training completion.

The change management process that we will be using throughout the course consists of these 4 main principles:

  1. Identify the Need for Change
  2. Planning the Change
  3. Implementing Change
  4. Sustaining the Change
  • DURATION: 13 Sessions over 12 months
  • LOCATION: Your workplace
  • COURSE FEES: This course may be funded by the state and Commonwealth governments. Accessing funding may impact your future access to funding. To see a full breakdown of course fees, please click here.
  • Government Funded:$0
  • Not Government Funded:$4,000.00 tuition fee


Employees have been more involved in the process and gained a better understanding of productivity, safety and housekeeping.